How to Respond to Four Types of Reader Emails
When my first website began capturing between 2 – 5 email subscribers per day I started to notice something different about my readership. The biggest difference: I was actually receiving emails from subscribers! Now that I’ve been building email lists for roughly three years across multiple markets, I can tell you that based on experience reader emails usually fit into four different categories: Praise, Questions, Life Story, and Not Nice.
Whether you’re building an email list or publishing content online, after hitting a certain audience threshold expect to start getting this feedback from your readers. This article outlines how I respond to frequently received reader emails. My hope is that provide you with a few tips on responding to reader emails if you’re just getting started with email list building or publishing content online.
The Four Types of Reader Emails
Praise: Some of the emails will praise you for your valuable content. I usually find these messages to be pleasant and have had the good fortune of establishing a handful of real relationships from folks that have liked my content.
My only piece of advice is to try to respond to any of these emails, even if you’re just writing to say “thanks” for the message. Showing your readers that you care enough to send a reply will go a long way to making them a long-time reader on your website.
Questions: Emailed questions can be a bit of a mixed bag. Some questions that you receive will be interesting. Some may even help you come up with ideas for new blog post. Others… may be a bit more challenging for you to respond to.
One internet marketing related blog I’ve ran in the past would regularly get emails requesting information about how they should get clients or accomplish something extremely technical/highly specific for their own website. These were often difficult for me to answer since they could take anywhere from 30 – 60 minutes to respond to helpfully. This can take up a lot of time if you respond to a few inquiries per week.
As your blog grows with leads and email subscribers, you’ll need to figure out how you want to respond to questions by email. Creating an FAQ section of your website can be a great way to help provide answers for recurring questions.
Life Story: Reader messages with 1,000+ words detailing someone’s personal history, explaining where they grew up, and outlining their problems in incredible detail, I refer to as “Life Story” emails. These emails are both flattering and hard to respond to at the same time for a couple of reasons.
1.) This is someone that clearly identifies with your content. So that’s cool that they feel so comfortable reaching out to you directly.
2.) It can be hard to read through all of these kinds of emails. Especially, if someone writes an extremely heartfelt email and you’re not exactly sure how to solve their problem(s).
I personally recommend responding to these emails. However, don’t feel obligated to answer every question posed in the email. Be sure to always thank them for reading and use your best judgement when responding.
Your Content is Terrible: When you put yourself out there with your own blog. There are going to be a certain number of people that will tell you that either you or your content sucks. It should come as comfort to you that even really big bloggers get emails like this. It’s the type of thing that goes with the territory of publishing content. There will be critics. After you start building a list, you will have your small share of critics as well.
If you’re able to not allow criticism to get to you too much, you can take some of that information to improve your content or products. If there even is any constructive criticism in the email.
My advice is to simply not respond to negative emails like this and quickly forget about them. You’ll continue to receive them in the future. Get used to it. It is simply goes with the territory of putting yourself out there. Fortunately, the “positive” emails will greatly outweigh the negative ones.
Getting emails asking for advice, receiving praise or getting told you suck can be difficult to read at first. However, it runs with the territory and it’s something you’ll need to get used to when you’re growing an email list. In time, I’m confident you’ll get more comfortable with the responses. Like everything else, it just takes a bit of time to get the hang of responding to reader feedback.
United States (US): New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, Austin, Jacksonville, San Francisco, Columbus, Fort Worth, Indianapolis, Charlotte, Seattle, Denver, Washington, Boston, El Paso, Detroit, Nashville-Davidson, Memphis, Portland, Oklahoma City, Las Vegas, Louisville
United Kingdom (UK): London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Liverpool, Edinburgh, Manchester, Bristol, Kirklees, Fife, Wirral, North Lanarkshire, Wakefield, Cardiff, Dudley, Wigan, East Riding, South Lanarkshire, Coventry, Belfast, Leicester, Sunderland, Sandwell, Doncaster, Stockport, Sefton, Nottingham
Canada: Toronto, Montreal, Calgary, Ottawa, Edmonton, Mississauga, North York, Winnipeg, Vancouver, Scarborough, Québec, Hamilton, Brampton, Surrey, Laval, Halifax, Etobicoke, London, Okanagan, Victoria, Windsor, Markham, Oshawa, Gatineau, Vaughan, Kitchener, Longueuil, Burnaby, Ladner, Saskatoon
Australia: Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Logan City, Geelong, Hobart, Townsville, Cairns, Toowoomba, Darwin, Rockingham, Launceston, Bendigo, Ballarat, Mandurah, Mackay, Bundaberg, Bunbury, Maitland, Armadale, Rockhampton, Adelaide Hills, South Brisbane, Hervey Bay
Magento eCommerce News
What is this Magento platform all about? Is the sentence, “Magento is the eCommerce technology that is set to live for ages”, correct? Popularity ratio attached with this platform answers this question. Before the year 2008, no developer had ever dreamt of using an eCommerce development platform
Companies offering Magento development solutions have the right to change their policies, but not without notifying their customers about the changes they make in support and maintenance terms and policies. There are several factors that lead to the revision of the policies. This might even affect
Magento is the leading eCommerce platform with multitude of features and benefits. The online market demands Magento websites to get improved exponentially. Meeting the fastest growing online market’s demand, helps businesses to receive desired ROI. Using this platform might be difficult or complex
If you own an online store, this article would help you in making its performance better. There might be several aspects responsible for poor or weak performance of your Magento website. Being an online store owner, you should make sure to get the best out of the Magento solution you paid for.
In the furious eCommerce competition, internet has turned into a platform for several online stores serving customers across the globe. Shopping habits are also changing with the availability of several varieties of products with best deals and discounts. Isn’t it great that to buy desired
With PSD to Magento conversion, web service providers’ offer e-commerce solution with better capabilities and functionalities. In the process of conversion, Magento adds interactivity to your website through the PSD design you provide. Offer a design you wish to implement and professional web
Marketing process holds high priority in business. This year is called “the year of innovative marketing strategies” and video marketing is one of such invention that was added to the inventions’ list. To impress a modern customer is not less than a strong challenge. It is the time your business
“Content”- is not just a word, it’s the major aspect affecting eCommerce industry. The ever changing market trends needs to be addressed. Engaging and interactive is considered the key to getting great visibility among popular search engines. Focusing on the conversion rates, eCommerce giants have
Online stores – simple, cost effective and one–stop-destination for all the shopaholic present around the world. To fulfill the complex requirements of the active shoppers, eCommerce business owners have to continuously monitor the performance of their online stores. Thus, by continuously looking
Magento is one of the most popular eCommerce development platforms trending nowadays. The era of online shopping is the revolution brought by Magento store development concept. Earlier, developing reliable and secure online stores was a tough and tedious task as it required many aspects into
eCommerce stores have made the shopping task simple and easy. There are few steps to take for completing the checkout process successfully. This process is a crucial step for any eCommerce store. Being the final step, it holds ample significance. Purchasing online is the latest shopping trend.
Magento is the open source content management system basically used for building eCommerce websites and applications. There is no doubt that eCommerce websites have been performing well in this world of internet. Building up an online store and managing it well is not at all enough. To get fair
Magento is one of the best eCommerce application development platform that can help web development companies build excellent eCommerce solutions for enterprises seeking customized eCommerce application for the success of their online business. Magento 2 is the latest version of Magento offering
In today’s eCommerce era, Magento is the star with myriads of features for web developers as well as customers. Over time customers, shopping online, have started expecting more from the online stores owned by eCommerce giants. Magento being the perfect platform for building eCommerce store offers
Each year brings something new and beneficial in all aspects of life. eCommerce market is no exception and it can feel these novelties and latest trends that are directly associated with these technologies. With previous year’s trends i.e. personalization, localization, etc. let’s have a closer