IBS Business Suite
IBS specializes in solving the toughest business problems in distribution, allowing companies to maximize and control lean supply chains, leverage new revenue channels and optimize existing business. ย Our core Business Suite solutions can be delivered throughย IBS Cloud Servicesย orย IBS Managed Servicesย and include:
- Enterprise Resource Planning (ERP)
A flexible, proven, best-of-breed distribution resource management system that streamlines, automates, and accelerates critical supply chain processes.
- Dynaman Warehouse Management System (WMS)
Our next-generation warehouse and operations management solution (powered by Microsoft) that increases velocity of material flows by ensuring strict process control, accurate data capturing and complete visibility across the boundaries of manufacturing and distribution.
- Bookmaster for Digital Publishing and Distribution
Our publishing-specific integrated Enterprise Management business software solution enables a digital business model that not only manages digital content distribution from content creation right through to consumer engagement, but also optimizes systems for growth and business value.
- Sales & Operations Planning (S&OP)
Our solution gives you the up-to-date, accurate information you need to make those critical business decisions that will help you achieve five key value drivers for distribution profitability.
IBS Customer Support
Create a customer support package to fit you
IBS has packages to fit any service and budget requirement. Choose and customize a basic, extended or premium agreement to support your critical distribution software. Agreements include:
IBS Global Service Desk
Access our service desk, 24/7, whenever and wherever you need it.
IBS Support Portal
Our portal is an incident handling and update center as well as a knowledge base. You can access reports, updates, manuals, FAQs, news and guidelines to solve every query.
Authorized Support Control
Only authorized people report and manage incidents. Knowledge and understanding mean fast, accurate and cost-effective solutions.
Remote Access
IBS can access your system and business data remotely to efficiently identify and rectify problems even before you are aware that they exist.
Consultancy Incident Services
Every service bundle entitles you to a set amount of consultancy time.
Service Review Meetings
After a set period weโll sit with you to discuss outstanding issues and, if necessary, re-evaluate your support agreement.
Additional Services
We can also extend our support for any of your unique requirements:
- Cover unsupported versions to extend the lifetime of older IBS software.
- Extra language support with 12 different languages available.
- Additional customization support.
- PTF Software installations at a fixed price.
United States (US): New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, Austin, Jacksonville, San Francisco, Columbus, Fort Worth, Indianapolis, Charlotte, Seattle, Denver, Washington, Boston, El Paso, Detroit, Nashville-Davidson, Memphis, Portland, Oklahoma City, Las Vegas, Louisville
United Kingdom (UK): London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Liverpool, Edinburgh, Manchester, Bristol, Kirklees, Fife, Wirral, North Lanarkshire, Wakefield, Cardiff, Dudley, Wigan, East Riding, South Lanarkshire, Coventry, Belfast, Leicester, Sunderland, Sandwell, Doncaster, Stockport, Sefton, Nottingham
Canada: Toronto, Montreal, Calgary, Ottawa, Edmonton, Mississauga, North York, Winnipeg, Vancouver, Scarborough, Quรฉbec, Hamilton, Brampton, Surrey, Laval, Halifax, Etobicoke, London, Okanagan, Victoria, Windsor, Markham, Oshawa, Gatineau, Vaughan, Kitchener, Longueuil, Burnaby, Ladner, Saskatoon
Australia: Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Logan City, Geelong, Hobart, Townsville, Cairns, Toowoomba, Darwin, Rockingham, Launceston, Bendigo, Ballarat, Mandurah, Mackay, Bundaberg, Bunbury, Maitland, Armadale, Rockhampton, Adelaide Hills, South Brisbane, Hervey Bay
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