Customer Relationship Management
Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients; nurture and retain those the company already has; entice former clients back into the fold; and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.
Kuliev CRM is a fully functional and completely mature web based application that is required in any company. It is a very useful tool with multiple features that allows you to organize, process and store information in your business in a way that allows easy sharing, access and control.
Thanks to its modular design it serves also as a base for extensions – it is prepared for additional modules to be attached to it, like building blocks. You can get these modules from Kuliev shop, create them yourself or ask some third party to do so.
Kuliev CRM has many advantages that are desired by companies. It allows to store data on servers in a very simple and accessible way, allowing you to use the safety and security of advanced computer technologies. It makes data sharing very easy and fast, allowing you to share all kinds of calendar events, client data and internal information. With Kuliev CRM all company employees can access data from anywhere – all the requirements are an Internet connection and a web browser. Kuliev CRM also records a full history of changes and other user activities and allows to control the data access down to individual fields.
Kuliev CRM Features
- Companies – address book of companies
- Contacts – address book of individuals
- Shared Calendar with alerts
- Shared Task List – To Do
- Phone Calls Log
- Notes and Files (Document Management)
- E-mail client – Roundcube IMAP
- Exclusive Click2Fill form filling
- Unique Watchdog module monitoring record changes
- Advanced permission system
- Customizable shortcuts – quick access
In past times with out Customer Relationship Management, it was possible for employers and business owners to be able to track and interact with every customer without a system in place. In the complicated and densely populated world of today, a business owner may have as many as hundreds of thousands of customers; many of these customers will never even see the true business owner. To combat the loss of intimacy between owner and customer, many businesses have had to undergo a process known as Customer Relationship Management. With Customer Relationship Management, a business takes necessary steps to ensure that customer information is readily available to employees in order to more effectively service customers in need.
Customer Relationship Management is to help businesses
Customer Relationship Management began as a way to help businesses cope with the realization that customers would not be seeing the same employee each and every time he/she entered the place of business. Many businesses began the process of CRM by keeping customer information on file, simply storing it away in multitudes of filing cabinets. As companies began to expand further and became aided by computer systems, much of the Customer Relationship Management process was handled electronically. This method began to become more favored by most business due to the speed in which customer information was obtainable, but also for the space that was regained by being able to part with numerous file cabinets.
CRM is now being used in ways that were unforeseen even twenty years ago. Many businesses today use Customer Relationship Management in an effort to better serve the customer. For example, many businesses can use Customer Relationship Management to help provide customers with products that they want and may not have known about. Known as cross selling, this method has helped benefit both the customer and the business in terms of the products being provided by the business and the added income provided by the customer. Customer Relationship Management can also be used to analyze customer spending patterns.
Many of these analyzes are used to help guide marketing campaigns. Using information obtained from Customer Relationship Management, a business can better utilize their resources when planning a marketing campaign. For example, if a certain product is a great seller to middle class men between the ages of 40 and 49, that company will not gear their next marketing campaign toward teenage girls. In this regard, Customer Relationship Management has helped the business world stay ahead of the consumer, offering unparalleled quality while obtaining maximum profits. CRM Costs can be quite expensive but we will show you how to minimize costs by choosing the right CRM package for your business.
How Customer Relationship Management can help you
In many ways, CRM has helped businesses cope with the multitudes of customers that they service each and every day. Not only is the relationship between a business and the customer bonded by Customer Relationship Management, but the relationships between businesses and suppliers/distributors have become very efficient. In many cases, businesses have their inventory linked directly to a supplier, and when that stock is low, the supplier will automatically send a new supply. In this way, Customer Relationship Management is helping the average customer and consumer in making sure that they always have a full stock to choose from.